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Case Studies

Action for Children/Modcomp – exclusive interview (October 2009)    
Action for Children’s roots lie in the work of a young Methodist minister, Thomas Stephenson, who in 1869, shocked by the plight of homeless children on the streets of London, decided to take action. Professional from the start, Stephenson’s recognition of the importance of professional training was a significant contribution to the development of childcare in the UK. The organisation he created was originally called the National Children’s Home, or NCH, until September 2008 when its name was changed to one that better describes what it does and what it values – Action for Children. Action for Children helps nearly 156,000 children, young people and their families through around 420 projects across the UK. Action for Children has to keep detailed case records for each child or young person that it is involved with and decided it was time to implement its own electronic case management system. It went out to tender for the development of a case management system and selected Modcomp Systems & Solutions as the most suitable supplier to meet its requirements.
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Premier Manufacturing/Progress Software (January 2009)    
Premier Manufacturing Corporation is a leading original equipment manufacturer supplier of fabricated wire products for the heating, ventilating and air conditioning industry. Management had recognised the need for clearer insights into production operations. Previously, employees filled out production cards, which administrative personnel then keyed into systems. Management then reviewed this information to try to understand equipment utilisation, set-up time, labour productivity and production efficiency. The company selected infrastructure and development tools from Progress Software to develop, deploy, integrate and manage critical business applications. Premier sought to capture detailed information on production to improve operational performance, enhance workforce utilisation and analyse the production process to enable continuous improvement.
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Rohan/Progress Software – exclusive interview (September 2008)    
Rohan is the original travel clothing company, set up in 1975 as a direct response to the inertia afflicting traditional outdoor clothing. It was the first company to use high-technology fabrics and radical design to produce ‘performance clothing’. Rohan continues to produce iconic designs. It has a pioneering culture, a maverick reputation and loyal customers, and aims to be the authority in clothing for 21st century travel. Rohan has four different channels through which its customers can interact with it (retail shops, mail order, wholesale and the internet) so its aim was to achieve one view of the customer. In order to create a real-time network Rohan firstly installed broadband and then decided to use Progress Sonic ESB (Enterprise Service Bus) to build resilience into the network.
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Panasonic/Modcomp (August 2008)    
Panasonic is a division of Matsushita Electric Industrial Co Ltd, one of the world’s leading manufacturers of products for industry, business and for the home. Panasonic Industrial Europe provides equipment for manufacturing. As more of its customers started using the web, Panasonic needed to respond to the competitive pressure to provide customers with access to real-time price, availability and order status, over the web. However, the group had recently implemented SAP, and budget, time and technical constraints meant that it was difficult to add web access for customers to Panasonic’s SAP system. Panasonic therefore needed a solution which would complement SAP, add the functionality that the customers were demanding, and yet be quick and cost-effective to implement. Moreover, security was a vital issue as the nature of the information that would be available was highly sensitive. Panasonic turned to Modcomp, a leading supplier of manufacturing support solutions, for assistance.
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Honda/ETL Solutions (July 2008)    
Honda UK (HUK) Manufacturing, part of the Honda group, was founded in 1985 and has since established itself as a leading automotive manufacturer in Europe. HUK has a huge network that needs to be effectively integrated, with a unit production equal to 885 cars per day, 75% of which are exported, and 4,700 associates. Innovation is core to the thinking of the leaders at Honda, constantly seeking new solutions and incorporating leading technologies. Integration for the Honda dealer network is a demanding and challenging task. Its network of dealers is vast, using a great variety of dealer management systems (DMSs), its production numbers are very large, and the quality of services exceptionally high. HUK has chosen ETL’s Transformation Manager (TM) to provide integration for its dealer network.
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Investors in People/Pervasive Software – exclusive interview (September 2007)    
Investors in People UK (IIPUK) is a non-departmental public body, sponsored by the Department for Innovation, Universities and Skills. IIPUK’s aim is to support people management and development in UK organisations through its Standard and Profile tools. IIPUK was formed in 1993 to take national ownership of the Investors in People ‘Standard’, protect its integrity and ensure its successful promotion and development. The Standard provides a framework that helps organisations improve performance and realise objectives through the effective management and development of their staff. IIPUK needed a centralised system where it could maintain up-to-date information itself and that could be accessed as and when needed and rapidly reported on. IIP decided on a hosted CRM solution from Salesforce.com and selected Deloitte & Touche to tailor and implement it to meet its requirements. The next challenge it faced was bringing data from its partners’ 13 different systems into the CRM solution, so it looked at a number of vendors who could provide an integration solution and chose Business Integrator from Pervasive Software.
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Griffiths Waite/Casewise (August 2007)    
Griffiths Waite was established in 1994 and specialises in the delivery of BPM solutions through service oriented architecture utilising Lean Six Sigma process improvement techniques. Griffiths Waite has become one of the foremost authorities in Oracle application development and e-business suite implementation, respected widely through the Oracle user group community and Oracle itself. Its priority is always to develop a close and enduring partnership with clients by consistently delivering high quality systems and services. It uses Casewise Corporate Modeler at the heart of its business improvement methodology – a Lean Six Sigma toolkit that forms the blueprint for the development of business solutions based on service oriented architecture (SOA).
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Ideal Standard/Sterling Commerce (May 2007)    
A division of American Standard Companies, Ideal Standard is the world’s leading provider of bathroom systems and kitchen fixtures. With customers in over 40 countries, American Standard employs 60,000 people across three business operations. To maintain a leading position in global manufacturing and in an effort to gain market share outside of the US, the company embarked on an aggressive expansion strategy. The success of Ideal Standard’s expansion was dependent upon the company’s ability to address the underlying IT challenge of serving and conducting business with its trading partner community. Ideal Standard required a unified system that would integrate new partners easily, sustain ongoing and future growth and offer a single interface for dealing with customer demands. It chose Sterling Commerce's Gentran Integration Suite on the basis of its functionality, scalability and flexibility.
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Heinz/Sterling Commerce (May 2007)    
H.J. Heinz is a premier international company supplying branded foods to retail and food service channels, and has number one or number two branded businesses in more than 50 world markets. Although it is a US-based company, approximately 60% of Heinz’s total sales come from outside the US market. In Europe, Heinz has grown organically and through acquisition over the years. This has resulted in a very fragmented IT infrastructure that supports multiple back-end applications, ERP systems and a variety of messaging standards and protocols. In order to maintain and improve on the level of service provided to customers, Heinz realised that it was no longer able to, nor was it cost-effective, to run and maintain all of these systems and applications. Therefore, Heinz embarked on an ERP consolidation (standardising on SAP) and messaging standard/protocol centralisation initiative. In order to successfully move all customers from the fragmented communications infrastructure to the centralised EDI and SAP solution, Heinz relied on the project management, implementation and mapping services of Sterling Commerce Professional Services organisation.
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Cancer Registries/InterSystems (December 2006)    
Few people realise that statistics and information on cancer incidence in England originate from the regional cancer registries. These organisations have the onerous task of tracking individuals right from the first diagnosis of the disease. In 2005, three of the country’s nine regional cancer registries, Thames Cancer Registry, Merseyside and Cheshire Cancer Registry and North West Cancer Registry (the Registries), initiated a pilot programme to integrate, validate and manage information from hundreds of data sources. The programme, named Entente, aims to transform raw data on cancer trends, prevention and care into information that can be used more effectively by primary care trusts, general practitioners, hospices and charities, the Office for National Statistics, the Department of Health and others. Previously, the Registries relied on inefficient manual data collection and re-entry processes. The decision to initiate their Entente programme and implement Ensemble from InterSystems was driven by the need to update these procedures.
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Kimberly-Clark Europe/InterSystems (December 2006)    
Employing more than 62,000 people worldwide, Kimberly-Clark posted sales of $15.1 billion in 2004, and produces some of the world’s most trusted and recognised brands – including Kleenex, Scott, Huggies, PullUps, Kotex and Depend. It holds the number one or number two position globally in most of the major consumer products categories in which it competes. Every day, 1.3 billion people – nearly a quarter of the world’s population – use Kimberly-Clark’s brands. Key to Kimberly-Clark’s success is its ability to deliver the right products, in the right quantities, to the right places, at the right time. Therefore, Kimberly-Clark Europe made the strategic decision to directly manage its European transportation through a shared service centre (SSC) based in Brighton, as part of its continuing efforts to maintain high levels of customer service and operational efficiency. InterSystems Ensemble, a universal integration platform engineered to facilitate rapid integration and composite application development, based on a single development and management environment, was chosen to meet the short delivery schedule.
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Harrods/Sun – exclusive interview (November 2006)    
Harrods in Knightsbridge is arguably the most glamorous store in the world. It is also a global brand associated with luxury and quality. With a turnover of around £610 million, it opens its doors annually to over 5 million visitors, serving them from 1 million square feet of sales space. Harrods Estates, Harrods Bank and Harrods Aviation are among the other companies that belong to Harrods Holdings, as well as an online and mail order business. In the 21st century, the retail environment is changing rapidly and with more than 250 departments, Harrods’ diversity is a challenge. Managing this diversity and delivering to customers the personal service they have come to expect requires flexibility at all levels of the business, including IT. In response to this, Harrods is currently implementing an advanced SOA-based IT infrastructure, using Sun’s Java CAPS (Composite Application Platform).
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