Outsourcing – BPO & IT Outsourcing

Index report, Q4 2004: TPI

Here are some of the principal findings from the just-ended quarter and year. Mega deals (those transactions with a total contract valued (TCV) of over €800 million) continue to be viable. For 2004, flow was equal to that of 2003, but its euro value was up notably. Last quarter, TPI predicted that 2004 would likely surpass last year’s TCV in the Broader Market (contracts worth over €40 million), and it certainly did. The Broader Market set a record for the greatest amount of TCV awarded in a single year, at €57.6 billion. Europe gained prominence as it increased its number of contracts and TCV. The financial services industry continued to lead among sectors in TCV and number of contracts. More competition and greater service-provider diversity challenged Big Six dominance. Although these headlines offer few surprises, there are some fascinating stories behind them.

Effective outsourcing in the pensions industry: Daniel Praveen, Tata

You don’t have to be Einstein to understand that pensions and global sourcing/offshoring are two phenomena that are close to the hearts and minds of the populace: get either of them wrong and you’re going to have a lot a lot of very unhappy customers on your hands. That said, however, outsourcing is rapidly growing in the British pensions market and is becoming the preferred method by which providers are improving services and reducing their operating costs, thus delivering increased value to their customers. This article will look at the ways in which global sourcing, and the way it is used by pensions providers, is becoming increasingly sophisticated and is now enabling them to impact the bottom line, derive strategic advantage, provide transparency and ensure adherence to the stringent UK regulations pervasive in the market today.