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This Evaluation Centre provides information on outsourcing, including business process outsourcing (BPO) solutions and IT outsourcing services:
1. Go to Strategy for an up-to-date overview of the business process outsourcing (BPO) solutions and IT outsourcing services market plus briefings from industry experts.
2. Go to Supplier Evaluation for business process outsourcing (BPO) solutions and IT outsourcing services Evaluation Reports which have been independently audited and checked for accuracy.
3. Go to Implementation for information about the remainder of the software lifecycle including articles by top consultancy firms.
4. Go to Service Centre if you need any other support or information on outsourcing, including business process outsourcing (BPO) solutions and IT outsourcing services. The Evaluation Centre is here to help. |
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News from Computer Weekly |
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Top Business Issues |
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Out of sight, out of mind?
Evaluation Centre's overview of the outsourcing market, including business process outsourcing (BPO) solutions and IT outsourcing services...Outsourcing – both for IT operations and business processes – is now firmly established as an option that all organisations need to consider as part of their overall IT and business strategy.
It can take many forms, from ‘traditional’ outsourcing where a third party takes over and runs all operations; to managed services, where support and management of the IT infrastructure is provided over a network; and Software as a Service (SaaS), where the outsourcer owns and manages one or more applications.
Given the range of choices, it’s not surprising that the majority of companies have taken this path for one or more of their IT or business functions. But according to this year’s survey, the most popular areas for IT outsourcing are website and e-business (62%), software development (52%), application support and maintenance (52%) and wide area network support and operations (50%).
Meanwhile, the areas recording the fastest growth in outsourcing are data centre operations (19%), desktop systems (14%), LAN support and operations (12%) and IT helpdesk (12%). Outsourcing doesn’t have to be ‘let’s give everything to one provider’. The trend now is to award contracts to multiple suppliers who may specialise in a particular service area – favoured by 67% of our respondents – rather that handing over all the operations to a single supplier (chosen by 26%). view in full >> |
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New Strategic Briefings |
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Outsourcing myths
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Rick Simmonds is struck by how many outsourcing experts continue to express views that are a mixture of wishful thinking, fantasy and misinformation.
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Capita reaches earnings landmark
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In 2008, for the first time ever, Capita earned more revenue from the private sector than from central and local government. As the UK’s biggest outsourced services provider, the Capita Group uses its expertise and infrastructure to transform its clients’ services, driving down costs and adding value. Last year, this brought Capita income of £1.27 billion from the private sector and £1.17 billion from the public.
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Being human
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Barbara DeGuise and Charles Rosenfield of Alsbridge look at the people issues involved in an outsourcing deal.
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Being more human
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Continuing the theme of the human side of outsourcing, Barbara DeGuise and Charles Rosenfield of Alsbridge, advise on the best way to keep employees loyal during the outsourcing process.
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