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| Market Research
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Grasping the nettle: Cliff Mills, NCC Research (January 2010)
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The options now available for delivering HR services have
never been greater – ranging from self-service and shared
services centres, to outsourcing and joint ventures with thirdparty
organisations. This has sparked a re-appraisal of the
HR department both by HR professionals and the wider
organisation as to how it can best contribute value to the
business and move from a reactive to a more proactive role.
From the latest Evaluation Centre research, it is clear that
this change is much in evidence as the HR department
seeks to align its structure with the evolving business
environment.
In the past year alone, 36% of HR departments have
undergone a significant change in their structure, with a further
32% having experienced this in the last one to two years.
That compares with 19% who have been in a stable
environment for more than four years and 5% where
significant change last occurred two to three years ago.
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Getting fit for the future: Valerie Vartos & Chris Murray, PwC (March 2010)
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The economic downturn continues to dominate the business agenda – and the resulting
pressure on costs is leading many organisations to choose short-term, tactical HR systems
solutions which are ill-fitted in the long run.
But those organisations that take the time to reflect on both the health of their HR function and
its role in driving business performance in the longer term, will be better placed to ensure their
systems are fit for the future.
To make effective investment decisions, you need to understand HR’s role in delivering the
business strategy. That means ascertaining whether HR’s focus is predominantly on managing
compliance, advising the business, or acting as a ‘change agent’ – at the centre of driving
improvements to business performance.
Once the strategy is clear, you need to assess whether the HR function is ‘leading or lagging’
in its effectiveness in areas such as service delivery efficiency and capability. This will provide
the insight needed to make the right choices for enabling systems.
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