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Market Research

On board the enterprise: Cliff Mills, NCC Research (October 2009)    
Organisations have invested significant time, people, money and technology over the years in developing their ERP and enterprise IT solutions – and in the current financial climate, they are now looking to consolidate and maximise the returns from this expenditure. Not all companies have prospered equally from their investment and some get considerably more value from their ERP systems than others. There can be a number of reasons for the difficulties being encountered: it could be lack of functionality in the software, system performance problems, or ERP processes that fail to adequately match the business processes. Again, systems may not have been optimally set up, with incorrect configuration settings and other issues due to the original implementation. In addition, not all the functionality in the software may have been activated, therefore reducing its effectiveness. On the other hand, the system may be performing correctly but the company may not have established or maintained the right training or change management procedures to ensure the correct discipline and effective business operation of the system. Any combination of these problems can severely impact the success of an enterprise solution.
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ERP: better do better: Jeremy Oates, Accenture (January 2010)    
The overwhelming consensus among senior IT leaders is that they still have a long way to go in order to maximise the usage and adoption of their enterprise resource planning systems. This is the conclusion of a recent Accenture systems integration research study, which finds that organisations use just 64% of their enterprise system’s functionality. More than a third of the respondents (36%) admit enterprise system usage is under-utilised in their organisations, and 27% undertake little or no data sharing with their customers. Despite this under-utilisation, most senior IT professionals recognise the value offered by their organisation’s enterprise systems in terms of enabling them to manage core business processes and to distinguish themselves. Nevertheless some retain a very traditional perspective on ERP, continuing to view such systems as monolithic and inflexible. Overall, the key findings of the survey make for sober reading.
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