FAQs
What is the Evaluation Centre? >>
What benefits are there for a user? >>
What is the process? >>
I can't find the software I need – what do I do now? >>
I have not sourced software before – how can the Evaluation Centre help? >>
I have not been responsible for implementing software – can the Evaluation Centre help? >>
Can the Evaluation Centre help me build a business and technology strategy? >>
Can the Evaluation Centre put me in touch with experts in the field? >>
Can I get in touch with other users to talk about issues? >>
What if I want a report on a company that is not in the Evaluation Centre? >>
Do you have a helpdesk I can call on? >>
What project tools can I get from you? >>
What if I don't understand some of the product terms you use? >>
I am a vendor and I want to feature my software on the Evaluation Centre – who do I contact? >>
What is the Evaluation Centre?
The Evaluation Centre is a web service to help IT decision makers formulate their business requirements, shortlist vendors and maximise their ongoing investment in IT products and services.
What benefits are there for a user?
The Evaluation Centre provides a library of documents to help and inform you throughout the whole project lifecycle. You can search through vendor profiles and download detailed reports on independently audited vendors.
What is the process?
Once you have registered on the site you can access all areas, including all content under Articles and the Vendor 'search and view' facilities under Compare Vendors. If you have any queries, issues or comments visit our Service Centre under Project Help to get in touch.
I can't find the software I need – what do I do now?
If you cannot find the software you are looking for in the Compare Vendors section then let us know!! We are constantly updating our listings and adding new audited vendors. In any Centre, visit the Service Centre page or use the Help facilities under Project Help, or use the Help facilities at the bottom of the main home page. Alternatively you can call our Advisory Team on 0844 800 6610.
I have not sourced software before – how can the Evaluation Centre help?
Read our latest market research and expert opinions in the Articles area and see if any of our Best-Practice Guides might help you with the process. If you are still not sure how to proceed… let us know. We'll be pleased to point you in the right direction.
I have not been responsible for implementing software – can the Evaluation Centre help?
We can't run the project for you but we do have lots of useful content. You can compare notes with organisations featured in our Case Studies, keep up with latest developments in our Advice Articles and our Best-Practice Guides can provide the latest project techniques.
Can the Evaluation Centre help me build a business and technology strategy?
Yes!! The Advice Articles, White Papers and Best-Practice Guides in the Articles area are there to help you with this critical part of the process. We recognise that access to the latest thinking and considered analysis of your business requirements can drive the success of the project and ROI on your investment.
Can the Evaluation Centre put me in touch with experts in the field?
The Evaluation Centre is supported by a network of industry experts, many of whom are available to provide advice as required. We will be happy to connect you with someone appropriately knowledgeable about your area of interest.
Can I get in touch with other users to talk about issues?
We recognise the value of peer-group connections and are keen to support this in the near future.
What if I want a report on a company that is not in the Evaluation Centre?
We will be happy to profile additional companies on request. There is an area within the Service Centre under Project Help where you can submit requests for new reports.
Do you have a helpdesk I can call on?
Yes. Our number is 0844 800 6610. Alternatively you can email us at info@evaluationcentre.com, use one of our online forms in the Service Centre or even request a call from us.
What project tools can I get from you?
Our selection of Best-Practice Guides will continue to grow as we find more useful products to make available. All Evaluation Centres have standard project lifecycle templates to help you get started.
What if I don't understand some of the product terms you use?
We have developed the most comprehensive glossary of business applications terms available on the web. Detailed descriptions are available in the Glossary of Terms section under Project Help in each Evaluation Centre and also in the Help Choosing A Centre section on the main home page.
I am a vendor and I want to feature my software on the Evaluation Centre – who do I contact?
Please ring our Sales Team on 0870 908 8767 who will be pleased to help. Alternatively you can use the Feature Your Software facility under Project Help on each Evaluation Centre or email info@evaluationcentre.com.